Shipping Policy

Last Updated: July 16, 2026

This Shipping Policy explains how we process and ship orders placed on shancco.com (the “Site”), operated by Wenzhou Zanjiyou Amusement Equipment Co., Ltd. (“Shancco“, “we“, “us“, or “our“). By placing an order, you agree to the terms below.

1. Free Shipping

We offer free shipping on all orders to every country we serve (see Section 3). The shipping cost shown at checkout will be $0 — there are no hidden handling or freight fees.

2. Order Processing Time

Orders are processed within 1–3 business days after your payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays.
During high-volume periods (such as new launches, sales, or holidays), processing may take slightly longer. If there is a significant delay, we will contact you by email.

3. Shipping Destinations

We currently deliver to the following countries:

North America: United States, Canada
Europe: United Kingdom, Germany, France, Italy, Spain
Oceania: Australia, New Zealand
Southeast Asia: Indonesia, Thailand, Philippines, Vietnam, Malaysia

All orders are shipped directly to you from our warehouse.If your destination is not listed or not available at checkout, please contact us at [email protected] before ordering.

4. Estimated Delivery Time

United States: standard delivery typically takes 7–15 business days after processing.
Canada & Europe (UK, Germany, France, Italy, Spain): typically 10–20 business days after processing.
Oceania & Southeast Asia (Australia, New Zealand, Indonesia, Thailand, Philippines, Vietnam, Malaysia): typically 10–20 business days after processing.
Total estimated delivery time = processing time (1–3 business days) + transit time.
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier delays, customs clearance, weather, or other factors beyond our control.

5. Order Tracking

Once your order ships, we will send a confirmation email with a tracking number. Please allow a few days for the tracking information to become active. If you have not received tracking information within 5 business days of your order, please contact us at [email protected].

6. Customs, Duties, and Taxes

Our products are shipped to you directly from our warehouse, which is located outside your destination country.
Any applicable import duties and taxes are already included in the price you pay at checkout. You will not be asked to pay any additional customs charges, duties, or taxes upon delivery.
As of 2025, the U.S. no longer provides a duty-free “de minimis” allowance, so U.S. import duties and fees may apply regardless of value; for orders placed on our Site, these are already included in your checkout price.

7. Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping costs may apply).

8. Lost, Delayed, or Damaged Shipments

If your tracking shows no movement for an extended period, or your package is significantly delayed, please contact us at [email protected] and we will help investigate with the carrier.
If your order arrives damaged, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund in accordance with our Refund Policy.