Refund Policy

Last Updated: July 16, 2026

This Refund Policy explains how returns, exchanges, and refunds work for purchases made on shancco.com (the “Site”), operated by Wenzhou Zanjiyou Amusement Equipment Co., Ltd. (“Shancco“, “we“, “us“, or “our“). By placing an order with us, you agree to the terms below.

1. Return Window

We want you to be happy with your purchase. You may request a return within 30 days of the delivery date. Unfortunately, we cannot accept return requests made more than 30 days after delivery.

2. Eligibility for Returns

To be eligible for a return, your item must be:

In its original, unused condition, with no signs of wear or damage.
In its original packaging, with all tags, labels, and accessories included.
Accompanied by proof of purchase (your order number or receipt).

The following items are not eligible for return:

Items marked as final sale or clearance.
Custom-made, personalized, or made-to-order products.
Items that have been used, washed, altered, or damaged after delivery.

3. How to Start a Return

To start a return, please email us at [email protected] with the following:

Your order number.
The item(s) you wish to return.
The reason for the return (and photos, if the item is damaged or defective).

Our team will review your request and, if approved, send you the return address and instructions. Please do not send items back before receiving our confirmation — returns sent without prior approval may not be processed.

4. Return Shipping Costs

Customers are responsible for return shipping costs. Because we offer free shipping on all orders, there are no original shipping charges to refund.
We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item. Shancco is not responsible for items lost or damaged in return transit.
Exception: If your item arrives damaged, defective, or incorrect, we will cover the return shipping cost and send a replacement or issue a full refund (see Section 6).

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.
We do not charge any restocking fee.
Because shipping is free on all orders, there are no original shipping costs to refund.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us at [email protected] within 7 days of delivery, including your order number and photos of the issue. We will arrange a free replacement or a full refund, including any shipping costs, at no additional charge to you.

7. Exchanges

If you would like to exchange an item for a different option, please contact us at [email protected]. The fastest way to get the item you want is to return your original item (subject to this policy) and place a new order.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [email protected]. We can usually cancel and fully refund orders that have not yet shipped. Once an order has shipped, it cannot be cancelled, but you may return it in accordance with this policy.

9. Late or Missing Refunds

If you have not received a refund you are expecting:

Check your bank account or payment method again.
Contact your bank or credit card company — processing times vary.
If you still have not received your refund, please contact us at [email protected] and we will help.